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Frequently Asked Questions

  • Shopping Online In Mellon Commercial Website

  • Mellon Commercial provides a user friendly and easy to use features in our Mellon Commercial Online Store. Refer to Help section for easy reference and assistance. If you do not wish to shop online , you may call us at 62739222 or Email : sales@mellon.sg

  • Will My Personal Information be Safe?

  • In order for Mellon Commercial to establish and maintain relations with customers, to provide ongoing service, and to understand customer needs and preferences, Mellon Commercial will use your email as a form of communication to you. We will email you when it's necessary to inform you on our promotions, news and vital information. We do not sell or trade your personal information with external agencies, and shall only use this personal information for the purposes of providing you the services and products you are interested in.

  • What if I Have A Problem With My Order?

  • Lost or Damaged Products: If you receive any product that is damaged, please notify Mellon Commercial Pte Ltd. Once we receive the damaged product, we'll deliver you a replacement. Please note that Mellon Commercial Pte Ltd will not replace products ordered in error or damaged due to misuse or improper use.

    Late Delivery : If your product does not arrive in seven business days, please Contact Us for assistance locating your order.

  • What Are My Payment Options?

  • At this moment, the payment terms are C.O.D. (Cash on Delivery). All amounts are in Singapore dollars.Prices are before GST(Goods & Services Tax)

  • Will I Receive A Receipt For My Transaction?

  • Yes, at the end of your transaction, a Transaction Successful page, which includes your order and information will be displayed. Print and retain this copy for your records. To ensure that your transaction goes smoothly, ensure that all information are entered in the CheckOut Page.

  • How to Contact Us?

  • Our customer service can answer any questions related to the purchase process, shipping, order status and technical difficulties. If you have any questions or comments about using Mellon Commercial Online Store that are not answered here, please visit our Contact Us page. We like to hear from customers and implement customer suggestions whenever possible. This includes requests for new product offerings.

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