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  • Acceptance of Terms

  • General Info

  • Warranty of Merchandability & Terms of Warranty

  • Information Security Policy

  • Delivery

  • Confirmation & Cancellation of Goods

  • Payments

  • Returns/Refunds

  • Privacy Policy
  • How to Contact Us



  • 1. Acceptance of Terms

    Welcome to Mellon Commercial. By accessing and using this website , you agreeble at all times to be bound by the following terms and conditions, which may be updated by us at our complete discretion from time to time without notice to you. In addition, when using Mellon Commercial website, you shall be subjected to any posted guidelines applicable to such services.

    2. General Info

    Users are able to browse our website and are able to register as members to do online shopping. Registered members are responsible for all activities in the website which occur under their account. Photograph, images and colours featured are representation of the actual products only and may varies from time to time. We cannot be held responsible for any inaccuracy or omission.
    All our prices are nett. No discounts will be given unless during promotions.Prices quoted are subjected to change without prior notice. Our products offered are subjected to final confirmation and goods unsold. Special offers are valid only while stock last. All price quoted are before GST. Our GST Reg. no. M2-0072102-X

    3. Warranty of Merchandability & Terms of Warranty

    a) All our products are in merchandisable condition and will serve their intended functions.

    b) All warranty conditions are stated in the product information provided by the manufacturer unless there is none provided.

    4. Information Security Policy

    a) Mellon Commercial Pte Ltd ensures its responsibility to protect the confidentiality, integrity and availability of all customer data against errors, sabotage, fraud and breach of privacy.We also strive to maintain the integrity of our website and other online information in order to ensure excellent service to our customers at all times.

    b) All our staff and customers who uses our Mellon Commercial website are responsible and accountable for the security of the information within their areas of responsibility.Any unauthorised use or modification to the Mellon Commercial's information systems is a serious offence. We will take disciplinary or legal action against anyone who uses or modifies the Company's information systems without authorisation.

    5. Delivery

    a) Currently we catered for delivery within Singapore only. Any orders outside of Singapore will be considered null and void in the system. If customer is still keen in buying the requested items from us, they can liaise directly with our Customer Service at sales@mellon.com.sg for an oversea purchase.

    b) All amount stated below for deliveries are before GST computation and is only applicable for local deliveries within Singapore.

    c) Additional handling charge is applicable for delivery made to location in Jurong Island. The same applies to restricted areas like Port area, Port facilities under PSA and other offshore location within Singapore boundaries. This handling charge will be provided upon following up by our Customer Service on the order received on a case by case basis. This handling charge quoted is only valid for that particular referencing order received. For recurring or subsequent orders, the handling charge is subjected to a requotation by our Customer Service.

    d) Free delivery is provided for orders above $100.00. This is applicable to local delivery within Singapore only. Order amount excludes the additional handling charge stated in clause 5c if applicable.

    e) A delivery charge of $12.00 will be imposed for delivery for order below $50.00. For order above $50.00, the delivery charge is $8.00. Alternatively they can self-collect the items. See clause 5f. Order amount excludes the additional handling charge stated in clause 5c if applicable.

    f) Self-collection – If customer wishes to pick up the purchased products in person, please contact our Customer Service at 62739222 during our office hours to make the necessary arrangement. Do allow a minimum of 2 business day to prepare the necessary packaging otherwise stated by our Customer Service staff. Please bring along the printed email confirmation for collection. Mode of payment available at Main Office (Pasir Panjang) is Cash Only. Modes of payment available at Retail Store (International Plaza) are Cash, NETS, VISA / MASTER Card.

    6. Confirmation & Cancellation of Goods

    a) We will send an email acknowledgement to the customer within 24 hours upon successful submission of the order during the final confirmation of the checkout.

    b) The final confirmation email bearing the order details serves only as a notification. Please allow up to 2 working days for our Customer Service to follow up on stock availability and delivery arrangement.

    c) Please note that all oversea orders will be automatically excluded and will not be processed. (Please read 5a)
    d) Your order will not become a contract of sale between you and Mellon Commercial Pte Ltd until our Customer Service has follow up and finalized with you on your ordered items and that your order has been successfully dispatched.

    e) We will not entertain any cancellations of goods once the order is confirmed and processed by our Customer Service.

    7. Payments

    a) For local orders, we only accept C.O.D. (Cash on Delivery), Purchasing Cards as payment. At the moment, we do not provide Credit Card payment.

    b) We ensure accuracy in our billing as all our transactions are automatically processed.

    c) All cash payment (C.O.D.) requires a counter signature by our staff on the related INVOICE as proof of payment.

    d) For payments by DBS or UOB Purchasing Cards, we will deliver the goods after payment has been cleared.

    e) For special oversea orders, payment has to be cleared before shipment. (For details please kindly email sales@mellon.com.sg

    8. Returns/Refunds

    a) All Goods for exchange or return must be in good condition and in original packaging or wrapping. We accept cases where Mellon Commercial delivers a product in error,a defective product,or an order is damaged in transit.

    b) All goods sent for exchange or return must be within 7 days after delivery. All exchanges and returns require a counter signature by our staff on the related INVOICE. A duplicate copy must be handed to our staff for the issue of a credit note.

    c) No returns will be accepted for customized products and special ordered items.

    d) All returns or exchanges will be done on your next order or at the Mellon Commercial store.

    e) A S$X.00 (How much do we charge? $10?) transport charge will apply for any request for a special trip to be made for any return or exchange of goods(valid only within Singapore).

    9. Privacy Policy

    a. Accountability
    We will be responsible for all personal data collected. All personal data collected will be used and processed fairly and lawfully while in our possession or custody. We ensure all our consumers that we would be accountable for our organisation's compliance to our Privacy Policy.
    b. Use of Personal Information
    Personal data or information collected will not be used unless we obtain consent during registration. For example, we have an option whether they want to be in the mailing list to accept newsletter for promotions or any vital informations from Mellon Commercial. Customers who dont wish to be part of the mailing list may opt out from the option during member registration. As mentioned, we only use the personal datas of our customers to convey our information such as promotions, news and neccessary informations.We will not share, disclose, sell or rent personally to any 3rd party. We do not use cookies, tracking technologues or web bugs to collect information from users to our web site.
    c. Accuracy & Security of Information
    We assure that the personal information of our customer are accurate. We do not maintain duplicate copies of personal information in different systems. We ensure that appropriate security are in place to protect our personal date from unautorised access, misuse, disclosure, copying , loss or damage.
    d. Links
    Our website contains links to other sites. This is mainly used for useful information for our customers who access our website. We do not intrude this sites to collect personal informations. Mellon Commercial Pte Ltd is not responsible for the privacy practises of such other sites. The Privacy Policy only applies to information collected by this website.

    10. How to Contact Us

    If you have any questions or comments about Mellon Commercial that are not answered here, please visit our Contact Us page. We like to hear from customers and implement customer suggestions or complaints . Alternatively, customers may refer their complaints to the Business Trust Secretariat if they are not satisfied with the resolution of the complaint. Complaints can be referred to

    Business Trust Secretariat
    Mr. Ramesh Vakkiprath
    35, Selegie Road, #09-25, Parklane,
    Singapore 188307
    Email:ramesh@cnsg.com.sg

    http://www.commercetrust.com.sg

    Copyright ©2011 Mellon Commercial Pte Ltd